Privacy Policy

01 — Information we collect

Personal information

The type of personal information we collect depends on how you interact with Moroccan Rug House.

If you place an order or ask us about purchasing a rug, we may collect information necessary to communicate with you, prepare your order, arrange shipping and provide customer service.

We may also receive information from third-party services used to operate the website, process payments, provide hosting, prevent fraud or deliver orders.

02 — How we use information

Why we process your information

We may use personal information for the following purposes:

• To process and manage purchases.
• To arrange shipping and delivery.
• To provide shipping quotes.
• To respond to customer enquiries.
• To provide customer support.
• To manage returns and refunds.
• To maintain and improve our website.
• To prevent fraud, abuse and security threats.
• To maintain accounting and transaction records.
• To comply with applicable legal obligations.

03 — Orders & payments

Payment information

When online payment options are available, payments may be processed by third-party payment providers.

Moroccan Rug House may receive information about the payment, such as confirmation that a transaction was successful, transaction identifiers and limited billing information.

Full payment card details are generally processed directly by the payment provider and are not intended to be stored directly by Moroccan Rug House.

04 — Shipping

Delivery information

When you purchase a rug, we may need to share relevant delivery information with shipping companies, couriers or logistics providers.

This may include your name, delivery address, telephone number and other information necessary to deliver your order or complete customs documentation.

05 — Cookies

Cookies and similar technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website usage and improve the shopping experience.

Some cookies may be necessary for features such as the shopping cart, checkout, security and website functionality.

Where required by applicable law, non-essential cookies may be used only after receiving the appropriate consent.

06 — Analytics

Website analytics

We may use analytics tools to better understand how visitors use our website, which pages are visited and how customers find Moroccan Rug House.

Analytics providers may use cookies, device identifiers and technical information to produce aggregated usage statistics.

07 — Sharing information

Who may receive your information?

We may share personal information only when reasonably necessary to operate our website and provide our services.

This may include:

• Website and hosting providers.
• Payment service providers.
• Shipping and logistics providers.
• Website analytics and security providers.
• Professional advisers when necessary.
• Authorities when legally required.

We do not sell your personal information for money.

08 — WhatsApp

Communication through WhatsApp

Moroccan Rug House may provide WhatsApp links so customers can contact us about products, shipping, orders, returns or other enquiries.

When you communicate with us through WhatsApp, your use of WhatsApp is also subject to the privacy practices and terms of WhatsApp and its service providers.

Please avoid sending sensitive information that is not necessary to process your enquiry.

09 — Data retention

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records and complying with legal obligations.

Different categories of information may be kept for different periods depending on their purpose and applicable requirements.

10 — Security

Protecting your information

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

11 — International visitors

International data transfers

Moroccan Rug House serves customers in different countries. As a result, personal information may be processed or stored in countries other than the country where you live.

Where applicable, we take reasonable steps to use service providers and safeguards appropriate for international processing.

12 — Your privacy rights

Your choices and rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Request a copy of certain information.

Some rights may be limited where we need to retain information to complete an order, comply with legal requirements, prevent fraud or protect legitimate business interests.

13 — Children

Children's privacy

Our website is intended for customers purchasing home and lifestyle products and is not directed to children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

14 — External websites

Third-party links

Our website may contain links to third-party websites or services. Moroccan Rug House is not responsible for the privacy practices or content of websites operated by other organizations.

We encourage you to review their privacy policies before providing personal information.

15 — Policy updates

Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal requirements change.

The latest version will be published on this page and the "Last updated" date will be revised when appropriate.